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FAQ
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Where are you located?
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NuggetBuy.com - Corporate Headquarters (not a return address)
- 5674 Cleaves, Suite 102
- Arlington, TN 38002
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NuggetBuy.com - Corporate Headquarters (not a return address)
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What are your hours of operation?
- Our customer care representatives are available Monday -Friday, 9:00 AM - 5:00 PM CST.
- Orders received over the weekend will be processed and shipped on Mondays (excluding Monday holidays)
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How can I contact NuggetBuy.com?
- Our toll-free number is 877-US-NUGGET (877-876-8443)
- Email: order@nuggetbuy.com
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Mailing Address (not a return address):
- NuggetBuy.com
- PO BOX 711
- Arlington, TN 38002
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Does NuggetBuy offer a warranty?
- All products come with a standard warranty against manufacturers defect.
- Most manufacturers offer a 1-year warranty against defects.
- NuggetBuy.com only selects the finest manufacturers with top reputations for quality assurance.
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Will my item look exactly like the picture?
- NuggetBuy.com makes every effort to provide high quality images and measurements to assist you in selecting your purchase. However, images may vary in color depending on your monitor color settings.
- If precise colors are critical to your order, we suggest contacting us by phone (877-US-NUGGET) or email (order@nuggetbuy.com) to for further assist you.
- Please note: NuggetBuy.com is not responsible for color variations. All returns will be subject to our Return Policy and Fees.
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Is it safe to order online?
- Absolutely! Your order can be completed online by simply clicking on the "Add to Cart" button next to each item you wish to order. The secure server will protect and scramble all of your shipping and credit card numbers with industry-standard SSL encryption protocol. This SSL technology protect the customer's information such as credit card numbers, names, and addresses during the exchange between your computer and our server. Look for the closed padlock symbol while your are checking out. Once you are finished shopping and ready to "checkout", you will be transferred to our secure server which will encode your credit card information and deliver it only to us.
- If you feel more comfortable, you may phone your order (877-US-NUGGET). However, placing your order online is extremely safe and secure. Your privacy and security is our #1 priority and concern. Remember, never email you credit card information to us or anyone else because emails are not secure.
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What is your privacy policy?
- NuggetBuy.com respects our customers and does not sell any customer information to any company. We do not send our junk or email spams to our customers.
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How can I pay for my order?
- NuggestBuy.com accepts Visa, MasterCard, Discover, and American Express. Your credit card will be charged at the time of purchase.
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Does NuggetBuy.com charge sales tax?
- There is no sales tax collected on any orders shipped outside of Tennessee.
- NuggetBuy.com will collect appropriate sales tax for orders shipped within the state of TN. This will be added to your final total when placing your order if you are ordering from TN. Exempt organizations should email Resale Certificates after placing your order to order@nuggetbuy.com
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How long will it take to receive my order?
- In Stock items usually ship same day. Arrival time is generally 3 days. Since inventory changes frequently, we will provide and estimated ship date when you place your order.
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How will you ship my order?
- We ship UPS Ground for most items. Oversize items or multiple quantity orders will ship via Truck. Customer must be present to inspect, accept, and sign for delivery.
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What about delivery confirmation?
- We send tracking numbers through our automated e-mail system. This will allow you to track your purchase to your door. You will receive a phone call for large items that ship via Truck to work our shipping details.
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How does the 30-day Lowest Price Guarantee work?
- We are confident that you will NuggestBuy.com has the lowest internet prices. However, if you happen to come across a lower price online for the exact same item, we will beat it by a dollar. The price will be determined by the final delivered price including shipping and sales tax, if applicable. NuggetBuy.com reserves the right to check and verify the advertised price.
- We are so confident about our low prices that we stand behind this guarantee for 30-days after delivery. Shop with confidence at NuggetBuy.com. We take pride in offering great customer service, a huge selection of quality products from top reputation manufacturers, and fast service. We appreciate the opportunity to server you.
- If you should find a lower price from a legitimate competitor on an identical item we stock (including shipping, tax, etc.), even if it is an advertised special, NuggetBuy.com will beat the price by a dollar. You must provide a direct link to the item on the competitor's website as well as your complete shipping address for a price match amount. It must be a published internet price on their website. The competitor must have the item in stock and available for immediate shipping to qualify. NuggetBuy.com must be able to calculate their total with shipping and sales tax on their website. We do not call the competitor to confirm their cost or shipping.
- *Restriction include liquidations, store specific coupons or rebates, close outs, clearance items, Ebay/auction sites, wholesale clubs, mass merchant stores, local stores, ads, or pickups.
- To receive your price adjustment, please contact us at order@nuggetbuy.com
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What is your Cancellation Policy?
- Orders may be canceled as long as they have not shipped out. Exceptions are special orders, orders that have been shipped, or will be shipping within 48 hours of your cancellation request. Special orders are defined as any order where a fabric, size, color or customization was selected.
- A cancellation number will always be assigned upon cancellation. You will need to provide this cancellation number in the event of any discrepancy. Orders without a valid cancellation number will be subject to our full return policy if the order was refused.
- Special orders can only be canceled within 3 days of the purchase and are nonrefundable. Orders in transit can not be canceled.
- Please call (877-US-NUGGET) to cancel.
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What is my item arrives damaged?
- Our Customer Care Representatives are fully trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage, please save all original packaging.
- Notify us by phone (877-US-NUGGET) or email (order@nuggetbuy.com) as well as the shipping company immediately.
- Concealed damage must be reported to NuggestBuy.com and the shipper within 5 days of arrival. Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product if refused and damage is noted on the delivery receipt, we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion.
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If a replacement is declined and you would rather cancel your order, you may choose from the following:
- Refund to your original credit card,
- Store credit
- Exchange
- NuggetBuy.com is not responsible for any damages not reported within 5 days of arrival.
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What is your Return Policy?
- Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30-days of delivery.
- Returned items must be new and in unused condition. Special orders where custom fabrics or colors are selected are non-refundable.
- To return items for exchange or refund please contact us via email (order@nuggetbuy.com) or phone (877-US-NUGGET).
- We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address.
- All returns are subject to round trip shipping charges. If your item was shipped with "Free Shipping", we change our "actual" outbound shipping charges.
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Disclaimer of Liability:
- To the extent permitted by law, neither NuggetBuy.com nor any of its employees, related partners or their respective officers or employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of the site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site.
- NuggetBuy.com maintains the exclusive right to cancel or refuse any order without limitation, including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery restrictions.
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What is your Refund Policy?
- Products purchased from NuggetBuy.com may be returned for a full credit, minus shipping and handling charges of $10.00, to the original credit card used in the transaction. However, before any product may be returned, the customer must return to NuggetBuy.com a "Refund Claim Form". The "Return Claim Form" will be provided to the customer after the customer informs NuggetBuy.com that they need such form. To obtain a refund, you must notify NuggetBuy.com within 30-days of your original purchase date, that you desire a refund for the product purchased. The "Refund Claim Form" provided to you must be returned to NuggetBuy.com regular Postal Mail (no email), within 10-days, in order to obtain a refund.
- In order to obtain a refund or exchange, you must provide your correct email address and/or mailing address to NuggetBuy.com. NuggetBuy.com will not be liable for any claims of non-receipt of merchandise, and /or non-receipt of a "Refund Claim Form" that was a result of an incorrect email address and/or mailing address provided by you to NuggetBuy.com. The customer is responsible for providing a correct/working email address to NuggetBuy.com.
- Fraudulent Credit Card Charges or Fraudulent Claims - All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.
- You may contact NuggetBuy.com for customer support at order@nuggetbuy.com or by postal mail at NuggetBuy.com, PO BOX 711, Arlington, TN 38002.
- NuggetBuy.com reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting the revised Refund Policy on the NuggetBuy.com website. You agree to periodically review our website, including the current version of our Refund Policy. Our Refund Policy is made available on our website. It is your obligation to review our Refund Policy for any such revisions.
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What does Denier mean?
- The Denier Weight of the top determines the thickness of the canvas which helps to determine the overall quality of the tent. The higher the Denier Weight the thicker the canvas. A 600 Denier canopy is considered a commercial grade canopy.
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Do Gas Logs require any special installation?
- Yes, it is highly recommended that your new fireplace gas logs to be installed by a qualified plumber or heating contractor. This is not the right job for a DIY's.
- Most jobs are installed with threaded pipe, which must be cut and threaded on the job. In addition, technical knowledge and certain instruments are required to setup and adjust the gas logs. Have a Chimney Sweep check your chimney and fireplace prior to installation. Use a Carbon Monoxide (CO) detector.
- Remember safety first.
- BEFORE INSTALLING ANY GAS LOG SYSTEM, CHECK YOUR LOCAL AND STATE CODES.
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Do Tents, Canopies, Instant Canopies, and Awning have special considerations?
- Yes, all Tents, Canopies, Instant Canopies and Awning need special anchoring, and weather conditions must be heeded. Tents, Canopies, Instant Canopies and Awnings are designed to protect against damages caused by the sun, rain, tree sap, birds, etc. They are not designed to hold the roof loads that accompany snow or ice. If your Tent, Canopy, Instant Canopy, or Awning is not anchored securely, it will fly away. Tents, Canopies, Instant Canopies, and Awnings make good kites. If your canopy takes flight, NuggetBuy.com will not send free replacements. Anchoring is your responsibility. We offer several types of anchoring kits and weight bags. If you know that a strong weather front is coming -- remove your Tent, Canopies, Instant Canopies and Awnings.
- Do not cook underneath any Shelter.
- Do not ignite fireworks underneath any Shelter.
- Keep snow brushed off cover to prevent collapsing.
- Do not let rain water gather on the cover.
- Do not bleach cover to clean.
- Do not Dry Clean, wash in a washing machine or dry in a dryer.
- To clean, hand wash with soft brush using mild soap and water. Rinse with a garden hose.
- Be sure the top is completely dry before you fold and store it.
